Privacy Policy of [RENT ONE SRL]

This website collects certain Personal Data from its Users.

Data Controller
[RENT ONE SRL]
Email address of the Data Controller: [info@rentone.it]

Types of Data Collected

Among the types of Personal Data that this website collects, either independently or through third parties, there are: Cookies and Usage Data.

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific informative texts displayed before the data collection itself.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this website.

Unless otherwise specified, all Data requested by this website is mandatory. If the User refuses to provide them, it may be impossible for this website to provide the Service. In cases where this website specifically states that some Data is optional, Users are free to refrain from communicating such Data without consequences to the availability or operation of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Data Controller.

The possible use of Cookies – or other tracking tools – by this website or by the owners of third-party services used by this website, unless stated otherwise, serves the purpose of providing the Service requested by the User, as well as the additional purposes described in this document and, if available, in the Cookie Policy.

The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this website and confirms that they have the right to communicate or share them, freeing the Data Controller from any liability towards third parties.

Methods and Location of Data Processing

Processing Methods
The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.

The processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the operation of this website (such as administrative, sales, marketing, legal staff, and system administrators) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communication agencies) may have access to the Data, if necessary, as Data Processors appointed by the Data Controller. The updated list of these parties may be requested from the Data Controller at any time.

Legal Basis of Processing

The Data Controller processes Personal Data relating to the User if one of the following conditions applies:

• The User has given their consent for one or more specific purposes. Note: In some jurisdictions, the Data Controller may be allowed to process Personal Data without the User’s consent or any of the other legal bases specified below, until the User objects to such processing (“opt-out”). However, this does not apply where the processing of Personal Data is subject to European data protection legislation.
• Processing is necessary for the performance of a contract with the User and/or for pre-contractual obligations.
• Processing is necessary to comply with a legal obligation to which the Data Controller is subject.
• Processing is necessary for the performance of a task carried out in the public interest or the exercise of official authority vested in the Data Controller.
• Processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party.

It is always possible to request the Data Controller to clarify the specific legal basis that applies to each processing activity, particularly to determine whether the processing is based on legal provisions, contractual obligations, or necessary to conclude a contract.

Location

The Data is processed at the operational offices of the Data Controller and in any other places where the parties involved in the processing are located. For more information, contact the Data Controller.

Personal Data may be transferred to a country different from the one where the User is located. To obtain further information about the place of processing, Users can refer to the relevant section of this document detailing the processing of Personal Data.

Users also have the right to obtain information regarding the legal basis for Data transfers outside the European Union or to an international organization governed by public international law or set up by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect their Data.

If any such transfer occurs, Users can find out more by checking the relevant sections of this document or inquiring with the Data Controller using the contact details provided at the beginning.

Data Retention Period

Personal Data is processed and stored for as long as required by the purpose for which it has been collected.

Thus:

• Personal Data collected for purposes related to the execution of a contract between the Data Controller and the User will be retained until such contract has been fully performed.
• Personal Data collected for purposes of the Data Controller’s legitimate interests will be retained until those interests are fulfilled. Users can obtain further information regarding the legitimate interests pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.
• When processing is based on User consent, the Data Controller may retain Personal Data longer until such consent is revoked. The Data Controller may also be required to retain Personal Data for a longer period whenever required to do so for compliance with a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data will be deleted. Therefore, the right to access, erase, rectify, and the right to data portability cannot be enforced after expiration.

Purpose of Data Collection

User Data is collected to allow the Data Controller to provide its Services, as well as for the following purposes: Analytics.

Users can find detailed information on these processing purposes and on the specific types of Personal Data used for each purpose in the relevant sections of this document.

Details of Personal Data Processing

Personal Data is collected for the following purposes and using the following services:

Analytics
The services contained in this section enable the Data Controller to monitor and analyze web traffic and can be used to track User behavior.

Matomo
Matomo is an analytics software used by this website to analyze data directly, without third-party involvement.
Personal Data collected: Cookies and Usage Data.

User Rights

Users may exercise certain rights regarding their Data processed by the Data Controller, including:

• Withdraw their consent at any time.
• Object to the processing of their Data.
• Access their Data and obtain a copy.
• Verify and request correction of their Data.
• Restrict the processing of their Data under certain conditions.
• Have their Personal Data deleted or removed.
• Receive their Data and transfer it to another controller.
• Lodge a complaint with a data protection authority.

For full details on how to exercise these rights, Users can contact the Data Controller at the details provided in this document.

Changes to this Privacy Policy

The Data Controller reserves the right to modify this privacy policy at any time, notifying Users on this page and, if technically and legally feasible, via any contact information available. Users are encouraged to check this page regularly, referring to the last modification date at the bottom.

If changes affect processing based on User consent, the Data Controller will collect new consent if necessary.

GENERAL RENTAL CONDITIONS This contract represents a summary of the main provisions of the General Rental Conditions which, together with the rental agreement signed by the Customer, constitute the exclusive source that governs the contractual relationship between the rental company RENT ONE SRL and the customer or its Affiliates.

VEHICLE ASSIGNMENT

The driving of the rented vehicle and/or motorcycle is permitted only to persons holding a valid driving license of type "A1", "A2", "A3", and "B". The following minimum age requirements apply:

• "A1" - 16 years for motorcycles up to 11 kW
• "A2" - 18 years for motorcycles up to 35 kW
• "A3" - 24 years for motorcycles over 35 kW
• "B" - 18 years - for newly licensed drivers, vehicles up to 55 kW - after one year of holding a "B" license, all types of vehicles up to 9 seats.
• "B" - 18 years for all types of vans up to 35q.

The vehicle and/or motorcycle is assigned to the Customer under the assumption that it will be personally driven by them. The Customer assumes all risks or liabilities if they allow a third party to drive the vehicle and/or motorcycle, including under Article 116, paragraph 12 of the Italian Highway Code (D.L. 285/92), related to entrusting the vehicle and/or motorcycle to a person without a driving license or otherwise not authorized by the rental company. The Customer may communicate to the rental company the names of any additional drivers, who may then be authorized upon presenting the appropriate driving authorization (license). For each additional authorized driver, a daily surcharge is required, amounting to 50% of the rental rate for the type of vehicle and/or motorcycle already rented. For certain vehicle groups in specific areas, at the discretion of the Rental Company, the possession of two credit cards may be required.

RENTAL PAYMENT

Payment can be made via credit/debit cards, subject to authorization from the issuing institution, or in cash. Cash payments require a security deposit via a cashier’s check made out to Rent One Srl. The deposit amount is determined based on the type of vehicle and/or motorcycle rented. Customers with a financial credit card authorize the Rental Company to charge all fees due under the rental agreement, including any necessary charges for debt recovery related to the rental.

INSURANCE DEDUCTIBLES FOR DAMAGE, LIABILITY, THEFT, AND FIRE

The rented vehicle and/or motorcycle is covered by liability insurance (R.C.A.) and KASCO in compliance with applicable laws. If the Customer is involved in any of the above-mentioned events, they will be responsible for the deductible amount stated in the rental agreement. In case of theft and/or fire, the deductible chargeable to the Customer is also indicated in the rental agreement and varies depending on the vehicle and/or motorcycle rented. (A) In the event of total non-repairability of the rented vehicle and/or motorcycle due to a severe accident, drunk driving, and/or drug use, the deductible chargeable to the Customer equals 100% of the current value of the rented vehicle and/or motorcycle. For vehicles and/or motorcycles equipped with Diablock or Blockshaft anti-theft devices, if the Customer, as a theft victim, fails to return the original key along with one of the mentioned anti-theft keys, they must pay a deductible equal to 100% of the current value of the vehicle. In all cases of accidents, theft, or fire (partial or total), the Customer is required to file a regular report with the competent authorities and deliver it to the rental company within 12 hours of the event. Damages resulting from an accident will not be charged to the Customer if they provide a CID form with clear and signed responsibility of the other party. The Customer may opt for an Additional Service that reduces or eliminates the penalty for economic liability in case they are responsible for damages to the vehicle and/or motorcycle. This Additional Service, besides incurring an extra cost on the standard rental price, does not exempt the Customer from exercising ordinary diligence in vehicle operation. Rent One Srl reserves the right to charge a penalty for damages attributable to the Customer’s responsibility.

FUEL SERVICE

The rented vehicle and/or motorcycle must be returned with the same fuel level as at the time of delivery. For every missing liter of fuel, the Customer will be charged €2.50 per liter plus a fuel refueling fee of €30.00 (excluding VAT).

MILEAGE

Mileage limits and extra mileage costs for the rented vehicle and/or motorcycle are specified in the rental agreement.

VEHICLE USAGE

The Customer is authorized to drive in Italy and undertakes not to drive the vehicle and/or motorcycle in countries other than those explicitly listed in the "green card" provided with the vehicle documents. Any unauthorized or illegal use under the contract or by law obliges the Customer to compensate for any resulting damages. This may include liability for other drivers and eliminates any liability limitations, exposing the Customer to relevant financial responsibilities. The Rental Company reserves the right to repossess the vehicle and/or motorcycle at any time and place in case of contract violations. The Customer is responsible for the proper use and regular maintenance of the vehicle. In case of roadside assistance needs (e.g., breakdown or accident), the Customer must contact the Rental Company for instructions using the numbers specified in the rental agreement. The Rental Company is not liable for losses or damages resulting from vehicle/motorcycle breakdowns, delayed delivery, deterioration of goods, or any other damages unless caused by willful misconduct or gross negligence. The Rental Company is also not liable for damage to or loss of items transported in or left inside the returned vehicle/motorcycle. The Customer is responsible for traffic violations, fines, tolls, parking fees, and any other charges incurred during the rental period, even if committed by third parties. The Customer agrees to reimburse any amounts advanced by the Rental Company, including legal, postal, and administrative costs. One-way rental service is NOT allowed unless expressly authorized by the Rental Company.

VEHICLE RETURN

At the start of the rental, the Customer must commit to a return date for the vehicle/motorcycle. Any changes must be communicated to the Rental Company in advance. A rental day is considered 24 hours, with a 59-minute grace period. Beyond this, an additional rental day will be charged. For rate plans with time limits (e.g., weekend, weekly rates), exceeding the time limit results in a full daily rate charge. The vehicle must be returned during the Rental Company's operating hours. If return outside these hours is authorized, the rental is considered closed at the next opening time. Failure to return the vehicle/motorcycle keys will result in continued rental charges until they are returned or a loss/theft report is provided. Loss or theft of the vehicle/motorcycle keys will incur a penalty of €600.00 (excluding VAT). The Customer must return the vehicle in the same condition as at the start of the rental, except for normal wear and tear. Loss or theft of the vehicle/motorcycle's original registration document will result in a penalty of €200.00 (excluding VAT).

ODOMETER

If the odometer malfunctions or mileage cannot be determined, a conventional charge of 300 km per day will be applied.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by Italian law. Any disputes regarding their validity, interpretation, execution, or termination shall be under the jurisdiction of the court where the Customer rented the vehicle.

PRIVACY

Personal data processing follows the GDPR 2016/679 guidelines, ensuring transparency and protection of user rights. For detailed privacy terms, data collection purposes, retention periods, and user rights, refer to the full Privacy Policy document available at Rent One Srl. If the Customer chooses to pay in a currency different from the rental quote, the exchange rate will be calculated using the CITI-BANK rate plus a 4% surcharge to cover banking fees and exchange rate risks.